SCOTTISH HEALTH & CARE EXPERIENCE SURVEY
The 2021 Scottish Health and Care Experience Survey is currently live.
It asks a random sample of patients across Scotland about their experiences of accessing and using their GP Practice, local healthcare services and receiving care and support services.
If you have been sent an invitation to complete this survey please do so as it can help inform your local and national services. We are keen to hear your experiences of your local health and care services
More information is available at www.gov.scot/hace
FLU & COVID BOOSTER IMMUNISATIONS 2021/22 - GENERAL INFORMATION
Flu vaccinations and covid boosters are NOT being carried out in your GP surgery. These are being co-ordinated at Health Board level and we are sorry that surgery staff will be unable to assist with any queries on appointments. For more information see below.
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Why are GP practices still working differently?
If the pandemic is over why can’t I book a face to face GP appointment?
The pandemic is not over.
GP practices are open but are working differently in order to protect patients and staff.
In order to protect the most clinically vulnerable people who are in contact with our health services, some physical distancing requirements remain in place.
How are practices working now?
Most practices are using a “Telephone First” service.
This allows the team to assess patients over the phone and consider who needs to be seen in person and when a telephone consultation or video may be appropriate. This helps to ensure that everyone gets the type of appointment they need, and that people don’t have to travel to the surgery if they don’t need to.
In many cases the issue can be as effectively managed with a telephone consultation rather than a face to face meeting.
If you need to attend the practice for examination you will be given an appointment.
Why do reception staff ask personal questions?
GP reception staff are vital members of the practice team and treat all information as confidential.
They ask questions to ensure that patients are directed to the best support, within and outwith the practice.
They are trained to ensure patients are seen by the most appropriate member of the practice team and ensure GPs can prioritise the patients with the greatest clinical need.
Why am I seeing someone who is not my GP?
Many GP practices have teams of specialists working alongside the GPs.
These teams have widened and may include Nurses, Health Care Assistants, Advanced Nurse Practitioners, Pharmacists, Physiotherapists, Mental Health workers and Community Links workers.
Your needs may be dealt with more effectively by one of these team members.
Where else can I get help?
NHS Inform has lots of information to help you to help yourself.
Community Pharmacists can help with many common illnesses and can prescribe some medications.
Community Optometrists will advise people with urgent eye complaints.
Community Dentists will manage any dental problems.
What about emergencies?
If you have an urgent health issue please contact your GP practice during the day.
If you have an urgent issue and think you need to go to the Emergency Department please call NHS 24 on 111, day or night.
If you have a life-threatening emergency please call 999 or go to your local Emergency Department.
Please be patient. Please be kind
All our health services are under enormous pressure and our staff are working extremely hard. We are open and here if needed. Please work with us to help us ensure you get the right care, in the right place and at the right time by the appropriate health professional for your needs.
All eligible female patients aged between 50 - 70 and registered at Fulton Street Medical Centre will soon be invited to attend for a routine breast screening check at the West of Scotland Breast Screening Centre, Nelson Mandela Place, Glasgow. Invitations will start being sent by them from 8th July 2021. Please note that invitations are organised by the Breast Screening Centre and the surgery has no involvement in the administration of this service. Any queries can be directed to them on 0141 800 8800. For further information, click here.
The rollout of the Government-led Covid vaccination programme is now in place. Helpful information can be accessed on the link below
Please do not contact the surgery with queries regarding appointments for the Covid vaccination - this is not something that we can give any guidance on. Instead, you should access the National Covid Helpline on 0800 030 8013. You can also find all the latest information relating to Covid on the NHS Inform website on www.nhsinform.scot/covid19vaccine
COVID STATUS CERTIFICATION (Covid Passports)
Please do not contact the surgery to ask for a Covid vaccination passport or status certificate - we are unable to provide any standard document.
As long as you have had BOTH your Covid vaccines in Scotland, you will be able to download a copy of your ‘Covid Passport’ from the NHSInform website.
Go to https://www.nhsinform.scot/covid-19-vaccine/after-your-vaccine/get-a-record-of-your-coronavirus-covid-19-vaccination-status
If you need to recover your user name, ensure you enter your details in BLOCK CAPITALS
Once you have recovered your user name, you will require to complete the registration by creating a password.
Thereafter, you can obtain your ‘passport’ by clicking on the link to “Download or request a copy of your vaccination status”. If you have any difficulty with the process, follow the instructions to phone and request it that way.
To obtain information on your Covid vaccination status please access the NHS Inform website at www.nhsinform.scot or contact the COVID-19 Status Helpline on 0808 196 8565.
Coronavirus - Our advice to patients
Key websites to support your mental health and wellbeing
You may be worried about yourself and your family and how you can look after your mental health at this time. It’s normal to feel stressed, scared, confused and even angry during these times. If you have any of those feelings only get information and advice from credible and reliable sources. Limit the amount of time you spend checking the news and avoid some of the ‘fake news’ stories that are going around.
NHS Inform will give you all the advice you need to keep yourself safe. www.nhsinform.scot
Pregnant and new parents: www.parentclub.scot
Children and Young People: www.youngminds.org.uk Parent helpline; 08088025544
Mental Wellbeing and COVID-19 - SAMH – www.samh.org.uk
How to look after your mental health – www.mentalhealth.org.uk
General Anxiety: www.anxietyuk.org.uk Text service 07537416905
For anyone needing support for domestic abuse as well as family members, this is a confidential, sensitive service for anyone to call. You can speak to a professional in your preferred language: 08000271234 or email firstname.lastname@example.org
New App from NHS Scotland enables you to get an isolation note to give your employer as proof you need to stay off work because of COVID-19 – You DON’T need to get a note from your GP; http://www.111.nhs.uk
To protect yourself and others, we are trying to avoid people coming to the surgery unless absolutely necessary.
All requests for appointments will be triaged by a GP on the phone. Please do not attend the surgery to make an appointment. You DO NOT need to be seen if you have mild flu-like symptoms.
PLEASE ACCESS NHS ADVICE ON http://www.nhsinform.scot BEFORE PHONING THE SURGERY AS THIS IS THE SAME ADVICE THAT YOU WILL BE GIVEN BY A GP.
We appreciate this is an unsettling time for everyone and that you may be anxious about your own health or others close to you.
We are working very hard to provide you with the best and safest service so please bear with us during this period.
With thanks from all the Doctors
The surgery is now giving you the opportunity to be able to book advance routine GP and Physiotherapy appointments ONLINE. You can still book 'on the day' and telephone appointments via the surgery. If you wish to register to use this service, please call in to the surgery and a member of staff will be happy to process this for you.
THIS SERVICE IS TEMPORARILY SUSPENDED DUE TO COVID ACCESS RESTRICTIONS.
Dr Stillman retired from the surgery on 30th June 2019.
The surgery will NO LONGER accept the handing in of urine samples to reception for suspected urine infections, unless they have been specifically requested by a GP or other healthcare professional.
In order to treat and deal with urinary symptoms effectively, we ask that you follow the guidance below:
a) If you are a female aged 16-65 years and are NOT pregnant or have NOT suffered from repeated urinary infections in the past, please contact your local pharmacy in the first instance or,
b) Phone the surgery reception on 0141 959 3391 for advice and direction
A CHANGE TO HOW WE MANAGE APPOINTMENTS AT THE SURGERY
Consultations are now being delivered in a range of ways to help meet the needs of all our patients. Most people can be treated without needing to attend the practice and this allows the Doctors to deal with a greater number of patients each day. Appointments with a GP will be by telephone in the first instance and the GP will invite you to attend in person if it is clinically appropriate. It is also important to note that most people are unaware that there are other health professionals who are better placed to deal with the many symptoms for which patients have always contacted the GP. We feel it is important to ensure that we provide you with the information you need in order to make an informed choice. In order to assist with this, the Doctors here at the surgery have asked that the receptionists now ask you the reason for the appointment - this will allow them to advise you of the options available to you to ensure you are dealt with by the RIGHT person at the RIGHT time. We should be grateful if you would share this information with them and we assure you that all discussions with receptionists are treated with the same confidentiality as those with a GP or nurse.
Please click on the link for some helpful guidance.
Scottish Government advises that NHSScotland is improving the way it uses information from GP records. SPIRE is a service that will allow small amounts of information from GP practice records to be used to help doctors' surgeries, NHSScotland and the Scottish Government to improve care and plan services and to help researchers to learn more from patient information held at GP practices.
A campaign is underway to inform patients across Scotland of the benefits of the service and the confidential and secure way in which GP records will be used to help plan and improve healthcare services.
You have a choice about your record being used in this way. To find out more, go to spire.scot
or call NHS Inform on 0800 224488
If, after further investigation of SPIRE, you wish to have your records excluded from this process, please ask at reception for an exclusion form so that your record can be marked accordingly.
Been off sick?
You do not need a Doctor's line for absences from work of less than 7 calendar days. Please click on this link http://www.hmrc.gov.uk/forms/sc2.pdf to download a self certificate.
Anyone who is undertaking a community service order and has been asked to provide a Doctor's sick note will require to make an appointment to see a GP and may thereafter be issued with a Standard Sickness Certificate for which there is a fee of £20.00
Bowel Screening Information
Bowel screening is offered to everyone in Scotland aged between 50 and 74 years.
A testing kit is posted to your home address shortly after your 50th birthday.
The screening programme has been shown to reduce the death rate from bowel cancer.
However there are some risks involved with subsequent investigation of a positive test result.
It is important to make an informed decision before returning the bowel screening testing kit. The following statistics may help:
Death rates from bowel cancer per 10,000 patients without screening:
Men aged 50 - 22
Men aged 60 - 70
Death rates from bowel cancer per 10,000 patients with screening:
Men aged 50 - 18.5
Men aged 60 - 58.8
The usual investigation of a positive result is a colonoscopy – a thin flexible tube with a camera is passed through the back passage to look at the large intestine to identify any source of bleeding.
This test is usually well tolerated but can have some complications including:
Heavy bleeding requiring further investigation or medical advice - 1 in 150 chance.
Perforation (the colonoscope causes a hole in the wall of the bowel) - 1 in 1500 chance.
In extremely rare cases colonoscopy may result in death – 1 in 10,000 chance.
Any questions regarding the programme can be directed to the doctors at the practice or addressed at the following website: